Contact

Email

Write to hello@oneminuteinvoice.com. Plain text is fine and screenshots help. We read everything, and you will usually hear back within a few working days. There is no phone line, no chat and no ticket system.

Reporting a bug

The most useful bug report says what you did, what you expected and what happened instead. Please include:

• your browser and its version (most browsers show it under About in their menu);
• your device (laptop, phone or tablet) and its operating system;
• which page you were on, such as the receipt generator or the plumbing invoice template;
• the steps you took, and what you expected to see;
• for PDF problems, the layout you had selected and the paper size.

If the problem is with a specific document, export it (Export data) and look at the JSON before you send it: it contains your business and client details, so remove anything you would rather keep private. Never send a document that belongs to a client without their agreement.

What we cannot do

We cannot find, recover or delete your documents, because we never have them. There is no account, so there is nothing about you or your documents that we could look up. Everything you make is stored in your own browser; if it is gone from there, it is gone. Export data is the backup, and the how-it-works page explains where the data lives.

We cannot answer tax questions. Which rate applies, whether you should be registered, what your invoice must show in your country and how to treat a particular sale are questions for your accountant or tax authority. Presets on this site are defaults, not advice.

Security and privacy concerns

If you believe the site is sending data it should not, or you have found a security weakness, email hello@oneminuteinvoice.com with “Security” in the subject line and as much detail as you can, including the request you saw in your browser’s Network tab if that is how you found it. Reports like this are read first. Please give us a reasonable time to fix a problem before publishing it.

Suggestions

Missing a template for your trade, a country preset or a label that does not fit? Say so. Template pages are added where people actually need them, and a short description of what your invoices usually contain is the fastest way to get one right.